work from home jobs without investment daily payment with pc and mobile

 work from home jobs without investment daily payment with pc and mobile

work from home jobs without investment daily payment with pc and mobile

work from home jobs without investment

Customer Service Representative

To increase member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals. Handles Individual and Family Plan (IFP) Exchange provider service inquiries and problems via telephone, internet or written correspondence. Provider inquiries can be of basic and routine nature, or can be more complex with extensive research needed to resolve issues.

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

Answers questions and resolves issues based on phone calls/letters from providers and plan sponsors. Triages resulting rework to appropriate staff.

Documents and tracks contacts with members, providers and plan sponsors.

Explains provider's rights and responsibilities in accordance with contract.

Processes claim referrals, new claim handoffs, nurse reviews, provider complaints, and provider grievance and appeals via target system.

Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.

Responds to requests received from Aetna's Law Document Center regarding litigation; lawsuits.

Handles extensive file review requests.

Assists in preparation of complaint trend reports.

Assists in compiling claim data for customer audits.

Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming provider correspondence and internal referrals.

Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.

Performs review of member and provider claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.

Performs financial data maintenance as necessary.

Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

Preferred Qualifications

Passion for exceptional customer service, taking ownership of issues to full resolution

Identification of issues and trending through provider feedback from calls/correspondence received

Experience in a production environment

Customer Service experiences in a transaction based environment, such as a call center or retail location preferred

Continuous process improvement / project management mindset

Ability to multi-task to accomplish workload efficiently

Analytical and independent critical thinking skills

Ability to maintain accuracy and production standards

Advanced Technical skills (i.e. MS Office, especially Word and Excel, typing at 50+ wpm)

Oral and written communication skills

Problem solving skills

Attention to detail & accuracy

Education

High School diploma, G.E.D. or equivalent experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Customer Support (Parking App)

Do you like helping people? Is a fast-paced environment more your speed? We're looking for experienced customer service associates with a drive to ensure the best experience possible. You must be able to work at top speeds on the phone and the computer simultaneously. Check out our opportunity below!

We are looking for passionate individual to be the first point of contract in answering calls and emails to get our customers where they need to go with confidence. We're hiring associates to support customer service for a nationwide parking reservation app.

These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

This can be a work-at-home position for individuals in the state of South Dakota. There is also an onsite option if you reside in Sioux Falls, SD. Work at home opportunities are not guaranteed depends qualifications being met. If a remote opportunity is offered you will be required to pass a background check.

If you qualify for remote work we have a Bring Your Own Device or equipment can be sent you option. Details below.

Equipment Provided Option - Equipment will be shipped to you. Available to Full time only.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace. Available for Full or Part time.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

Processor: Intel® Core™ i5 5200 Series or greater

Memory: 8GB on Windows 8.1 / 10 64 bits

Screen Resolution: 1280x768 or higher, dual monitors required.

USB headset

Click here for an example

No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)

Firewall must be enabled (Will be checked prior to allowing login to system)

Click her for the BYOD policy for full detailed list of requirements

Qualifications

1 year of customer service or customer support experience

1 year of previous call center or office background experience required

Technical savvy

Previous remote work from home experience a plus

Quick learner and able to work independently

Type 35 words per minute accurately

Strong phone and verbal communication skills along with active listening

Responsibilities

In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

Pay & Benefits

Starting pay - $13/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

Shifts between 6:00am-11:00pm (CST) ; Work Days - M-F & Every Other Wkd

Must have a start time between 6a-8a or end time between 9p-11p

Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance & Part Time - 20-30 hours (min of 20 hrs, must participate in BYOD option or work onsite)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. Click here to read the full description.

Not Your Ordinary Call Center.TM

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Customer Service Representative-Chat

Choose your next journey as Customer Service Representative with Millennium Trust Company and join a culture that empowers and where you can innovate. You will be celebrated, you will be challenged, and you can aspire to inspire. You are more than a colleague here; you are part of a COMMUNITY that goes ABOVE and BEYOND professionally and personally to make a difference.

Don’t meet every single requirement? Here at Millennium, we believe there is NO “PERFECT” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application! Check out a video on our Company Culture! Millennium Trust Culture

HOW YOU WILL SOAR:

The Customer Service Representative is a key role in supporting our customers’ journey through the healthcare system. This position is challenging, fast pace, but rewarding while delivering one superior quality experience at a time. This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most value to our customers.

Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on PayFlex policies and programs

Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.

Accountable for resolving issues without management intervention to remove barriers for the member.

Accountable to protect sensitive member information with discretion

Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

Highschool Diploma , GED or college degree

0-2 of years of experience in customer service

Prior call center experience preferred, but not required

Computer knowledge and skills, comfortable learning new systems

Able to learn, memorize and retain information

Basic understanding of medical / reimbursement terminology preferred, but not required

Can adapt to a fast-paced environment

Understanding of medical terminology

Oral and written communication skills

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end, we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture.

We have been recognized for our tremendous growth on lists, such as Crain’s Fast 50 and Inc. 5000, as well as our dedication to our customer’s wellbeing receiving the 2021 Gallagher Best-In-Class Employer and the 2020 Greater Oak Brook Chamber of Commerce Exceptional Service Award.

Job Type: Full-time

Work From Home Customer Service

Enterprise Holdings is looking to add virtual agents to our Support Services' Reservations Sales team!

If you…

Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue

Communicate effectively with a wide range of callers

Enjoy a sales-oriented culture, while working from the comfort of home

Are able to ensure customer satisfaction through providing exceptional service to every customer

Are interested in growth and advancement opportunities

… Then this may be the perfect opportunity you’ve been searching for!

We Work Hard and Reward Hard Work! This remote position offers a compensation package of $ 16.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3%, profit sharing, paid time off, employee discounts and much more!

Schedule: The training schedule is 2 weeks at M-F, 9am-5:30pm CST and will include required attendance for a network login day the Friday before the classroom training. Our full time, regular schedules offer morning start times! (weekends included and holidays may be required based on business need)

Responsibilities:

Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide

Receive and apply feedback from managers to improve call quality

Efficiently guide conversations and apply sales techniques to convert calls into reservations

Provide excellent customer service

Strive to meet and exceed monthly personal and department metrics

Adhere to a set full time schedule

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications:

Must currently live in the state of Florida

Must currently live in Ft. Lauderdale or the immediate surrounding area

One year of sales or call center experience required

Permanent residence with a defined working space that is free of distractions

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be at least 18 years old

Must be willing to travel to Ft. Lauderdale to complete the I-9 process, in person, if hired

WFH Technical Qualifications for your home office:

Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)

Must have a computer USB headset with microphone

Must have a webcam, both built-in and detached webcams are acceptable

Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)

Minimum upload speed of 2mbps and minimum download speed of 5mbps

Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED

The address on your application must be your current, accurate permanent address

Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements

Member Advocate (Customer Service Rep) – Full Time - UT (Remote/Office)

Provides superior customer service to all SelectHealth members and customers via phone, chat, and email.

Successful candidates will receive a $1500 sign-on bonus!!

$500 paid after successfully completing basic training (60 days) and $1000 paid after successfully completing phone certification and being in the position for 6 months.

SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine for seven years in a row.

Vaccine Requirement – Intermountain is now requiring all new caregivers to receive either two doses of the Pfizer/Moderna vaccine or one dose of the Johnson and Johnson vaccine prior to starting in a new role. Religious and medical exemptions can also be submitted and reviewed in order to waive this requirement. If you are already vaccinated, then consent to sharing vaccination records will be required.

Member Advocate – Phones

Our training for these positions includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all.

The Member Advocate provides exceptional customer service to all SelectHealth members, employer groups, providers, facilities and other SelectHealth departments. You will help SelectHealth members in finding medical, dental, mental health providers, and give them a superior customer service experience by using multiple programs and methods of resolving their concern.

Outstanding benefits . In addition to competitive wages, you’ll also enjoy great benefits, including:

In addition to competitive wages, you’ll also enjoy great benefits, including:

In-office, work from home, or hybrid (3 in-office/2 home) work environment opportunities

$1500 sign-on bonus

Monthly incentives

Referral bonuses

Paid time off and holidays

Medical and dental insurance

401(k) retirement savings program with an employer match

Tuition reimbursement

Energetic culture

Employee wellness program

On-site gym, online wellness classes including fitness, stretching, and mindfulness workshops

Monthly wellness webinars

Annual employee appreciation week

Casual in-office dress code

Annual 5k and basketball tournament

On-site café and nearby walking paths

Job Description

As part of Intermountain Healthcare, SelectHealth is more than just an insurance company. We strive to provide our members with low cost insurance options and access to high quality care, while responding to all concerns in a timely manner. Our mission of excellence extends to our employees as well. SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine for six years in a row.

A Member Advocate assists in directing SelectHealth members to appropriate providers based on the medical and mental health needs of the patient. Providers include physicians, facilities, dentists, and other medical providers. Identifies service options for the member using specific criteria such as urgency, diagnosis, specialty, sub-specialty, provider location, and availability. Gathers information for service approval when provider gaps are identified.

Upon hire, a 7-Week Member Advocate training experience is provided for those interested in pursuing a career with SelectHealth. Training includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all.

If selected to advance in the hiring process, this position will include a video interview. Please review your email closely over the next week for a potential invitation from Intermountain Healthcare/HireVue.

Entry Rate: $20/hour; plus a potential maximum monthly performance-based bonus of $219 shortly after training in addition to a $1500 sign on bonus paid if in position for 6 months.

Benefits Eligible: Yes - Paid time off, tuition reimbursement, medical, dental and vision insurance. Some benefits start immediately, others like medical, dental, and vision start the first of the month following start date

Shift Details: Start Date: January 9th, 2023 . Throughout the seven-week training, employees work Monday through Friday, 8:00 a.m. to 4:30 p.m.

Due to extensive training, time off will not be approved for the first 60 days of employment.

Post training, shifts will typically fall within regular business hours: Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday 9:00 a.m. to 3:00 p.m.

Job Essentials

1. Receives incoming calls from member, providers, facilities, employer groups, and other Select Health affiliates and departments. Triages and researches individual member situations to ensure that they are being referred to the appropriate provider, Instacare, or emergency room. Provides superior customer service that is consistent with policies, company values, quality standards, and service commitments.

2. Works with providers and facilities to prioritize and schedule appointments based on urgency of care required by members. Collects clinical and treatment information from providers in order to guide members to participating providers who can provide the appropriate level of care for their specific condition. Utilizes the PDA (Provider Database Administration) to research provider specialties, and sub-specialties in order to direct care for members requiring specialized treatment.

3. Complies with established standards for call response time, length of call, availability, and call distribution.

4. Complies with established auditing criteria for calls, service approvals, and non-participating reviews. Stays current and conversant on call guidelines to provide accurate information and NCQA compliant service. Works cases within established timelines to ensure that reviews are completed and in compliance with Select Health, NCQA, and CMS guidelines.

5. Maintains the confidentiality of members' personal information to be compliant with internal and external confidentiality policies. Maintains customer history in member tracking using correct codes and detailed comments.

6. Conversant on all Select Health plans, including covered/not covered services, experimental and investigative procedures (M Tech), as well as new plan designs, modifications and documentation updates.

7. Follows established guidelines to conduct nonparticipating provider reviews and allow service approvals for members and providers.

8. Researches and gathers information to prepare cases for nonparticipating review or service approvals, or other referral services.

9. Maintains primary care physician (PCP) assignments for Medicaid and Medicare members and ensure PCP compliance. Assigns PCP's for high utilizers on Medicaid as identified by the UM departments.

Minimum Qualifications

Demonstrated customer service experience.

Demonstrated ability to provide superior customer service.

Demonstrated ability to listen and communicate effectively.

Demonstrated ability to problem solve and work under pressure.

Demonstrated proficiency in navigating computer systems, typing, technologies.

Preferred Qualifications

Call center experience

Remote work or school experience

Bilingual in English and Spanish

Physical Requirements:

SH only

Manual dexterity, hearing, seeing, speaking.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.00 - $20.00

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion .