customer service representative jobs in 2022 Salary $17.00 - $27.16 an hour by subkeyjobs

customer service representative jobs in 2022 Salary $17.00 - $27.16 an hour by subkeyjobs
customer service representative jobs in 2022 Salary $17.00 - $27.16 an hour by subkeyjobs


customer service representative jobs in 2022 


Customer Service Representative – Work From Home

Job details
Salary
$17.00 - $27.16 an hour
Job Type
Remote
Benefits
Pulled from the full job description
Work from home
Full Job Description
This position is permanent work from home for any candidates in the PST / MST / CST time zones and includes a $1000 sign on bonus as well as an additional $2000 180 days after your start date!

The sign on and retention bonuses are not applicable to current internal employees of CVS or Aetna. (Bonuses are only applicable to specific positions, locations, and business groups. Applicable roles have the bonus language in the job posting.)

We are currently recruiting top talent for our PST/MST/CST time zones. Medicare Retiree Solution Customer Service Center. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience.

Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
Utilizes compliant documentation standards
Provides empathetic and member centric service
Exceeding our member’s expectations is our standard
Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Demonstrated ability to be empathetic and compassionate
Ability to apply patience
Adaptability
Basic computer, typing and telephony skills
Or, equivalent military experience

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Customer Service experiences preferred

Education
High School diploma, G.E.D. or equivalent experience

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.


Customer Contact Center Associate

Job details
Salary
$5,518 - $6,907 a month
Job Type
Full-time
Remote
Qualifications
Customer service: 1 year (Preferred)

Work authorization (Preferred)

Benefits
Pulled from the full job description
401(k)
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Opportunities for advancement
Full Job Description
The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

CalPERS seeks a customer service-oriented Associate Governmental Program Analyst (AGPA) in the Customer Experience Division (CXD), Customer Contact Center, Member Team.

Under the direction of the Staff Services Manager I, and working with division management, the Associate Governmental Program Analyst independently performs the more responsible, varied, and complex technical analytical duties to support CalPERS customer service goals and objectives and applies PERL and PEMHCA provisions to provide assistance to active and retired members, employers, beneficiaries, and the general public.

Telework Information: This position is eligible for a full-time remote schedule, with a requirement to occasionally report to the office.

Desirable Qualifications: In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of Public Employees’ Retirement Law (PERL), Public Employees’ Medical Health Care Act (PEMHCA) rules and regulations, departmental policies and procedures, and other related statutes, laws, rules, Regulations, and legislation
Demonstrates excellent attendance and punctuality
Possesses basic computer skills and software application use
Demonstrates a positive attitude, flexibility, and dependability in all workplace activities
Demonstrates excellent verbal and written communication skills and strong organizational skills
Demonstrates professional customer service and strong interpersonal skills
Job Type: Full-time

Pay: $5,518.00 - $6,907.00 per month

Benefits:

401(k)
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Work from home
Schedule:

8 hour shift
Experience:

Customer service: 1 year (Preferred)
Work Location: Remote

Hiring Insights



Remote Agent Customer Service Representative

Job details
Salary
$40,400 - $46,300 a year
Job Type
Remote
Benefits
Pulled from the full job description
Paid training
Full Job Description
Safeco sells insurance through more than 10,000 independent agents nationally and no two are exactly alike. The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience. After attending our informative and interactive paid training program, you will become a subject matter expert in educating our agents on our innovative systems and services which allows them to promote quality growth for Safeco.

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.

Professional Training Class Start Date: November 7, 2022

**Schedules will be assigned with start times between 7AM and 11AM PST and end times between 3:30PM and 8PM PST (start times 10AM and 2PM EST and end times 630PM and 11PM EST) Monday through Friday.**

*At this time we are not considering applicants from CA, NJ & NY*
Responsibilities:

Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
Research policy, coverage and eligibility provisions
Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability
Maintains and tracks accurate data in various computer systems.
Qualifications

Associates degree in a business-related field or equivalent training preferred.
Minimum of 6 months related work experience required; customer service experience or help desk preferred.
Ability to review, record and organize information from a variety of departments.
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
Ability to handle confidential and proprietary information.
Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
Passing Proficiency Assessments is required.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

High School Diploma/GED
7



Customer Service Advocate - National Remote

Job details
Salary
$16.00 - $26.88 an hour
Job Type
Full-time
Remote
Benefits
Pulled from the full job description
401(k)
401(k) matching
Health insurance
Opportunities for advancement
Paid training
Full Job Description
$1,500 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group . Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 7:00pm CST). It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid training. The hours during training will be 8 am – 4:30 pm CST (times could change based on trainer availability), Monday through Friday. Training will be conducted from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work and/or volunteer experience
Preferred Qualifications:

Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience
Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 - $26.88. The salary range for Connecticut / Nevada residents is $16.83 - $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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